1. What we sell
All In One Nonprofit is a software subscription. We do not sell physical goods, so there are no shipments and nothing to return. This policy covers refunds and cancellations for our subscription plans, AIO Essentials and AIO Complete (each billed annually or monthly), and any earlier one-time purchases.
2. Try before you pay
You can explore every app in our free live demo before you subscribe, so you know exactly what you are getting. You can also book a walkthrough call, or ask us for a private demo account built on your own organization’s structure. All of that is free and happens before any payment. Please use it: subscriptions are not refundable once they start, as section 5 explains.
3. Automatic renewal
Subscriptions renew automatically. Monthly plans renew each month and annual plans renew each year, and the payment method you provided at checkout is charged the subscription price at the start of each new billing period until you cancel. By starting a subscription, you consent to these recurring charges.
4. How to cancel
You may cancel at any time. There are no cancellation fees.
- Sign in and open My Account, go to Billing and renewal, and click Manage billing to open the secure Stripe billing portal, where you can cancel.
- For a PayPal subscription, you can also cancel from your PayPal account.
- Or email support@allinonenonprofit.com and we will help.
Cancellation stops all future billing. Your subscription stays active through the end of the billing period you have already paid for, and you will not be charged again.
5. Refunds
Subscriptions are non-refundable. Annual plans, monthly plans and renewals are all non-refundable, including for partial or unused periods. There is no money-back guarantee and no refund period. You can cancel at any time, which stops all future billing, and you keep access through the end of the period you have already paid for.
This is why we give the whole platform away before you pay. The free live demo, a walkthrough call, and a private demo account built on your own organization’s structure are all available at no cost and with no commitment. Evaluate there, not after a charge.
Billing errors. If a billing error occurs on our part, such as a duplicate charge or a charge after a valid cancellation, contact us and we will correct it promptly.
6. Your statutory rights
Nothing in this policy limits any rights you may have under applicable consumer protection law, including any non-waivable refund or cancellation rights in your state or country.
7. Contact
Questions about refunds or cancellation:
A Step Ahead Media, DBA All In One Nonprofit
Email: support@allinonenonprofit.com
See also our full Terms of Service.