Terms of Service

Last updated: November 5, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you and A Step Ahead Media, a Florida limited liability company doing business as All In One Nonprofit ("we," "us," "our"). They govern your use of our website at allinonenonprofit.com, all subdomains, and our suite of nonprofit management applications (collectively, the "Service").

By creating an account, accessing the Service, or making a purchase, you agree to these Terms. If you do not agree, do not use the Service.

2. Description of Service

All In One Nonprofit provides web-based applications and content designed to help nonprofit organizations of every size form, govern, and operate effectively. The Service is offered in the plans described on our pricing page, together with free resources and optional services. Specific features and pricing are described on our website and may change over time.

The Service is provided as a tool, not as legal, financial, tax, accounting, or professional advice. Outputs generated by the Service (policies, board handbooks, compliance reports, etc.) are starting-point templates that should be reviewed by qualified professionals before being adopted or relied upon.

3. Eligibility and Account Responsibility

You must be at least 18 years old to create an account. By creating an account, you represent that all information you provide is true, accurate, and current.

You are responsible for:

4. Acceptable Use

You agree NOT to:

We may suspend or terminate accounts that violate these rules, or any accounts that do not comply with any of the terms herein.

5. Payments and Refunds

5.1 Subscription Plans

Our apps are sold through two subscription plans, AIONP Essentials and AIONP Complete, each billed annually or monthly. Your plan covers the apps that come with it and their AI automations. Before subscribing, you can explore everything in our free live demo, so you can evaluate the Service before you pay. Earlier one-time purchases of app suites or the Complete Nonprofit Toolkit remain valid: if you purchased lifetime access, you keep lifetime access to the products you purchased, subject to these Terms.

What one subscription covers. One subscription covers one legal organization, meaning a single entity with its own federal Employer Identification Number. Within that organization there is no limit on how many people you add. Staff, board members and volunteers are all included, because a subscription is priced per organization and never per user.

More than one organization. A single subscription does not cover related entities under common control, chapters or affiliates that hold their own Employer Identification Number, or fiscally sponsored projects that need a workspace of their own. Each additional legal organization of that kind can be added to the same subscription at half the plan price: $25 a month or $250 a year on AIONP Essentials, and $100 a month or $1,000 a year on AIONP Complete, per additional organization. Email support@allinonenonprofit.com and we will add them to your subscription.

Your website domain. On AIONP Essentials and AIONP Complete you may register one .org domain for your organization from the Website app at no charge to you. We register it through Cloudflare Registrar with your organization as the registrant of record, we pay the registration and each annual renewal while your subscription is active, and we host your site at that domain. The domain is your organization's: at any time you may download every page of your site and move the domain to a Cloudflare account of your own from the Website app, and we will complete the move within one business day. If your subscription ends, the domain stays registered in your name through the end of its paid year and we stop renewing it; move it to your own account before then to keep it. One domain per organization; we do not register premium-priced names.

5.2 Payment Processing and Seller of Record

Payments are processed through Stripe (for card payments) and PayPal. A Step Ahead Media, LLC, doing business as All In One Nonprofit, acts as the seller of record and processes payments on your behalf, so "All In One Nonprofit" is the name you will see at checkout and on your card or bank statement. By making a purchase or starting a subscription, you authorize A Step Ahead Media, LLC, through its payment processor (Stripe or PayPal), to charge your payment method for the amount specified.

5.3 Automatic Renewal, Cancellation, and Refunds

Automatic renewal disclosure. Subscriptions renew automatically. Monthly plans renew each month and annual plans renew each year, and the payment method you provided at checkout is automatically charged the subscription price at the start of each new billing period until you cancel. By starting a subscription, you consent to these recurring charges.

Renewal reminder. We email the account holder 30 days before each annual renewal with the renewal date and the amount, so a renewal is never a surprise to you or your board. Monthly plans renew each month at the price shown on your account page and do not receive a separate reminder.

Cancellation. You may cancel at any time using the Manage billing option on your account page, through your PayPal account (for PayPal subscriptions), or by emailing support@allinonenonprofit.com. Cancellation stops all future billing. Your subscription remains active through the end of the billing period you have already paid for, and you will not be charged again.

30-day guarantee on the first annual payment. For an annual subscription started on or after October 3, 2026, you may request a refund by 11:59 PM Eastern time on the 30th day after the first annual payment by emailing support@allinonenonprofit.com from the account's email address. We will refund that payment less one month at the plan's published monthly rate, returned by the original payment method. The guarantee is available once per legal organization (one Employer Identification Number), on the first annual payment only, and not to an organization that has previously used it under any name; additional organizations added to a subscription at half price are covered by the first organization's 30-day period. The guarantee does not apply to a first annual payment that follows a gift certificate year or the Launch Plan, because the organization has already used the Service before that payment, and a change of plan or billing period does not start a new guarantee period. On refund the subscription and access to the Service end immediately. Your organization's records are retained as they are after any cancellation, and may be exported before the request. A domain registered under Section 5.1 remains registered in your organization's name through the end of its paid year. Data migration provided at no charge on annual plans is performed after the 30-day period, or earlier at your request, which constitutes your election to keep the subscription. A referral commission attributable to a refunded payment is reversed.

The Launch Plan (added November 5, 2026). The one-time Launch Plan fee is refundable in full if you ask by 11:59 PM Eastern time on the 30th day after paying it, by emailing support@allinonenonprofit.com, once per legal organization (one Employer Identification Number). A refund ends the Launch Plan that day and the organization becomes read-only, with nothing deleted. A Launch Plan fee that is not refunded is credited toward the organization's first subscription, as described at https://www.allinonenonprofit.com/launch/.

Paid help (added November 5, 2026). Launch Support, Guided Setup and Platform Consulting are services, and what is refunded depends on when you ask. Launch Support: the whole fee before anyone is assigned to you; the fee less $25 once a session is booked but not yet held; nothing once the first session has been held, and a booked Launch Support session you do not attend counts as held after we have waited fifteen minutes (details at https://www.allinonenonprofit.com/launch-support/). Guided Setup: the whole fee until its call has been held, and nothing after. Platform Consulting, and additional Launch Support hours: any hour not yet held, and never an hour that has been held. A Guided Setup fee paid with a first annual payment is refunded with it under the 30-day guarantee unless its call has already been held. For every paid help session, tell us before it starts if you need to move it and we will move it at no charge; a booked session you do not attend, after we have waited fifteen minutes, counts as held. Hours of Platform Consulting or additional Launch Support that are not used within 12 months of purchase expire.

Downloads and earlier one-time purchases (added November 5, 2026). Ebooks, bundles and other downloads are delivered the moment payment completes, so they are not refundable once purchased. If a file does not open or is not what its page described, write to support@allinonenonprofit.com within 30 days and we will replace it or refund it. Earlier one-time purchases of app suites or the Complete Nonprofit Toolkit are not refundable, and the lifetime access that came with them continues under Section 5.1.

If a payment fails (added November 5, 2026). If a renewal payment does not go through, our payment processor tries it again several times over the following two weeks and emails the account holder each time, and your access continues meanwhile. You can update your payment method at any time from Manage billing on your account page. If the payment has still not succeeded at the end of those two weeks, the subscription ends and your organization loses access to its paid plan. Every record is kept, nothing is deleted because of a failed payment, and you can subscribe again at any time.

Changing plans (added November 5, 2026). To move between plans or between monthly and annual billing, email support@allinonenonprofit.com. Moving up to a higher plan, or from monthly to annual billing, takes effect right away, and you are charged the difference for the rest of the current period. Moving down to a lower plan, or from annual to monthly billing, takes effect at your next renewal, and nothing already paid is refunded.

No other refunds. Renewal payments, monthly subscription payments, and annual subscription payments outside the guarantee above are non-refundable, including for partial or unused periods. You may cancel at any time, which stops all future billing, and your access continues through the end of the period you have already paid for.

Evaluate before you pay. Every app is available to you at no cost and with no commitment before any charge, through the free live demo, a walkthrough call, or a private demo account built on your own organization’s structure.

Billing errors. If a billing error occurs on our part, such as a duplicate charge or a charge after a valid cancellation, we will correct it promptly.

Payment disputes (added November 5, 2026). By completing a purchase you agree to these Terms, including this Section 5.3. If you believe a charge is wrong, please write to support@allinonenonprofit.com before disputing it with your bank or card issuer: we answer within one business day, and a refund or correction from us reaches you faster than a dispute. While a dispute (chargeback) on a payment to us is open, we may pause access to the paid parts of the Service for that organization; your records are kept and are never deleted because of a dispute. If the dispute is closed in your favor, the disputed payment is treated as refunded under this section, so the period it paid for ends and any referral commission on it is reversed. If it is closed in ours, access resumes. In answering a dispute we may give the payment processor our records of the purchase, of your agreement to these Terms, and of your organization's use of the Service.

Nothing in this section limits any rights you may have under applicable consumer protection law, including any non-waivable refund or cancellation rights in your state or country.

5.4 Price Changes

We may change subscription prices from time to time. If a change affects your plan, we will notify you by email at least 30 days before the new price takes effect at your next renewal, and you may cancel before the renewal if you do not accept the change. There is no legacy, locked, or grandfathered rate: the published price of your plan is the price. Price changes never affect lifetime access you have already purchased.

6. Intellectual Property

6.1 Our Content

All software, content, templates, curriculum, videos, and documentation that make up the Service are the property of A Step Ahead Media or its licensors and are protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service for the operation of your own nonprofit organization. This Section 6 sets out the license under which you may use the software and serves as your end-user license agreement (EULA); because the Service is web-based software and access, a separate EULA document is not required.

6.2 Your Content

Any information, data, or documents you enter into the Service ("Your Content") remains yours. You retain ownership and we do not claim any ownership rights in Your Content. You grant us a limited license to store, process, and display Your Content as necessary to provide the Service to you.

Export at any time. An account owner can export Your Content from the Service whenever they want, without asking us first and without giving a reason. This applies while your subscription is active and it does not depend on why you are leaving.

6.3 Outputs and Generated Documents

Documents and outputs generated by the Service (board handbooks, policies, reports, etc.) are yours to use, modify, and adopt for your nonprofit. The underlying templates and methodology remain All In One Nonprofit intellectual property; you may not redistribute or resell the unmodified templates.

6.4 Connecting Your Own AI Account (added November 4, 2026)

If your organization's owner turns on the AI connector, people in your organization may connect their own Claude or ChatGPT account to look up your organization's records in the Service. Those accounts and services are provided by Anthropic and OpenAI under their own terms, which you accept with them, not with us. You are responsible for deciding whether to turn the connector on, for who in your organization connects, and for what you do with the answers those services give. Answers from an AI service can be wrong; check them against the Service before relying on them. The connector is read-only, is not included in the Launch Plan, and may be changed or withdrawn as those services change.

6.5 Ebooks and Downloads (added November 5, 2026)

Ebooks, bundles and other downloads are licensed to you, not sold. When you buy one, you receive a personal, non-exclusive, non-transferable license to read it and to use it within your own organization. If you buy one as a consultant, you may also use what you learn from it in your work for your own clients. You may copy and adapt the checklists and templates in the bonus downloads for use inside your own organization or a client's. You may not share or resell the ebook files, post them where others can get them, or use them in the ways Section 4 rules out for AI tools. The copyright notice in each book applies alongside this section.

6.6 Feedback (added November 5, 2026)

If you send us suggestions, ideas or other feedback about the Service, we may use them freely to improve our products, without obligation or payment to you. Feedback does not include Your Content, which stays yours under Section 6.2.

6.7 Copyright Complaints (added November 5, 2026)

We host websites, pages and files for the organizations that use the Service, including an organization's website on its own domain. If you believe material we host infringes your copyright, send a written notice to our designated agent that includes: (a) your physical or electronic signature; (b) the copyrighted work you say is infringed; (c) the material you say infringes it and where it appears, with its full web address; (d) your name, mailing address, telephone number and email address; (e) a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act for the owner.

Designated agent: Steve Kennedy, A Step Ahead Media, LLC, 4094 70th Rd N, Riviera Beach, Florida 33404. Email: steve@allinonenonprofit.com. Telephone: 561-203-6142.

When we receive a complete notice, we remove or disable the material promptly and tell the organization that posted it. If that organization believes the material was removed by mistake or misidentification, it may send our agent a counter-notice that includes: its physical or electronic signature; the material that was removed and where it appeared; a statement, under penalty of perjury, that it believes in good faith the material was removed by mistake or misidentification; and its name, address and telephone number, with its consent to the jurisdiction of the federal district court for that address (or, if outside the United States, any district where we may be found) and its agreement to accept service of process from the person who sent the notice. We send the counter-notice to the person who sent the notice and may restore the material 10 to 14 business days later unless that person tells us it has filed a court action. In appropriate circumstances, we end the accounts of customers who infringe repeatedly. A notice that knowingly misrepresents that material infringes can make the sender liable for damages.

7. Disclaimers

All In One Nonprofit is not a law firm, accounting firm, or financial advisor. Nothing in the Service constitutes legal, tax, accounting, or financial advice. The Service is provided "as is" and "as available," without warranties of any kind, express or implied.

We do not warrant that:

You are responsible for verifying all outputs and consulting qualified professionals (attorneys, accountants, insurance brokers) before adopting them.

7.1 Retirement Plan Tracking (All In One For Profit) (added October 2, 2026)

Retirement Plan Tracking, part of All In One For Profit Complete, is a tracking and reminder tool for your business's own records.

Your business remains responsible for the plans it tracks.

8. Limitation of Liability

To the maximum extent permitted by law, A Step Ahead Media, DBA All In One Nonprofit and its officers, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or revenues, arising out of or related to your use of the Service.

Our total cumulative liability to you for any claim arising from these Terms or the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $100.

9. Indemnification

You agree to indemnify and hold harmless A Step Ahead Media, DBA All In One Nonprofit and its officers, members, employees, and agents from any claim, damage, loss, or expense (including reasonable attorneys' fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party right, or (d) any content you submit through the Service.

10. Termination

You may cancel your subscription or your account at any time from your account page or by emailing support@allinonenonprofit.com. Cancellation stops future billing, and your access remains active through the end of the subscription period you have already paid for. Subscription payments already made are not refunded except as described in Section 5.3 and in the next paragraph.

We may suspend or end your account if you breach these Terms, if the law requires it, or to protect the Service or other customers, and we will tell you why unless the law prevents us. We may also stop providing the Service to you for another reason, with at least 30 days' notice. If we end your account for any reason other than your breach of these Terms, we refund the unused part of any subscription period you have paid for, in proportion to the time left (November 5, 2026). In every case your organization's records are kept, as described in our Privacy Policy. Upon termination, your right to use the Service ends. Provisions of these Terms that by their nature should survive termination (intellectual property, limitations of liability, indemnification, dispute resolution) will survive.

11. Governing Law and Dispute Resolution

These Terms and your use of the Service are governed by the laws of the State of Florida, without regard to its conflict of laws principles.

Any dispute arising from or related to these Terms or the Service will be resolved by binding arbitration in Florida, conducted in accordance with the rules of the American Arbitration Association. You and All In One Nonprofit each waive any right to a jury trial. Notwithstanding the above, either party may bring a claim in small claims court if the claim qualifies.

12. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email (if we have your email address) or by posting a prominent notice on the Service at least 30 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Severability and Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of that provision.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and A Step Ahead Media, DBA All In One Nonprofit regarding the Service and supersede any prior agreements.

15. Contact

If you have questions about these Terms:

A Step Ahead Media, DBA All In One Nonprofit
Email: support@allinonenonprofit.com
Website: allinonenonprofit.com